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More information on Bin Services is available on Council's website under the Waste and Recycling section.

• Bins need to be placed outside the night before or before 5 am on the collection day.
• Bins will be emptied between 9am and 5pm, actual timing between these hours may vary week to week.
• The bin needs to be kept clear of vehicles, trees or other objects.
• The bin cannot be heavier than 80 kg.
• The front of the bin must face the road and be placed within one metre from the edge of the road.
• Missed service requests must be lodged no later than 24 hours after your regular collection day, otherwise your bins will not be serviced until your next scheduled collection.

Your bin collection is not overdue.

Bins will be emptied between 9am and 5pm, actual timing between these hours may vary week to week.

What happens next?

Once you submit your request, Council will investigate the issue by carrying out one or all of the following:

• Checking with the driver
• Reviewing telemetry and video information captured by the Collection Vehicle
• Comparing details of your request to the list of acceptable reasons for re-collection

Requests for new or additional services will be reviewed to ensure they comply with Council limits and collection routes.

Once approved, charges will the added to the properties rates.

Before reporting a missing or stolen bin, please look up and down your street and check that your neighbours have not taken your bin by mistake.

For all stolen bins, residents may be required to provide a police record number to secure a new bin.

If the resident is not the property owner, then the owner's agent or property owner will need to contact Council.

What happens next

Your request will be evaluated and if approved you will be contacted by Customer Service to arrange payment of .

Payment must be received before any bins will be delivered.

Next Steps

Council will assess this request and liase with JR Richards to arrange repair or replacement.

Please put your bin on the kerb for your next regular bin collection day. Please leave your bin on the kerb until it has been repaired or a new bin has been issued. You can continue to use the bin during this time.

Council will arrange for the JR Richards to collect the bin(s) as soon as possible. Please leave the abandoned bin on the kerside for collection.